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Feedback

Warwickshire County Cricket Club customer feedback procedure.

At Edgbaston Stadium we pride ourselves on the excellent customer service and match day experience we provide.

However, we know that sometimes things go wrong. By letting us know if you are dissatisfied with any element of your Edgbaston experience we can find out what went wrong and stop it from happening again.

  • We have designed our complaints process to be as easy as possible and we aim to resolve any problems you have promptly
  • A record of all formal complaints and responses will be made
  • We will endeavour to learn from your feedback and use it to review and improve our service
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Easy and simple feedback process

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A response as quickly as possible

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Record of all formal complaints

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We will learn from your feedback

What is a complaint?

A complaint is when you tell us you’re not happy about the service we provide.

This could include not delivering a service on time, providing the wrong information, providing poor quality of service or when you have a problem with a member of staff.

How do I make a complaint?

If you would like to make a formal complaint, you can do so by sending an email to customerservices@edgbaston.com.

Please provide us with as much information as possible when making your complaint. Please include:

  • Your name
  • Membership number (if applicable)
  • Contact details
  • Description of your complaint

You are also welcome to make a complaint by post by writing to; Customer Services Team, Warwickshire County Cricket Club, Edgbaston Stadium, Edgbaston, Birmingham, B5 7QU.

What happens next?

You will receive an automatic response from our Customer Services team once we have received your email.

Within 7 working days, a member of our Customer Services team will get back to you and hopefully be able to resolve your complaint. If more information is needed then we will aim to resolve your complaint and send a final response within a 28-day period.