FAQs: Major Matches 2022

Tickets for our Major Matches in 2024, including both Men’s and Women’s IT20 versus Pakistan and a Men’s Test versus West Indies, will go on sale when ticket activity starts from 30 August.

Ballot

Due to high demand, for the best chance to get tickets fans can register via our ticket Ballot. This is free to enter and will close on Thursday 5 October.

Ballot winner will have access to buy tickets from 10am on Tuesday 10 October. All winners will be sent an email with details on how to buy.

Fans can purchase a maximum of six tickets per day in this window.

Beat the Ballot

Or fans can beat the Ballot with our Priority Club Membership, which gives you guaranteed priority access to tickets at some of the best prices (subject to availability).

Priority Club is on sale now for only £25.

Priority Club Members will have access to buy tickets from 10am on Thursday 14 September, before any Ballot process.

If you have any questions about tickets for 2024, please email tickets@edgbaston.com.

Please note: All tickets are subject to availability and we encourage supporters to purchase their tickets as early as possible.

Yes, absolutely. Those with credit in their account can use it to purchase tickets, Membership or Season Passes for 2022.

The easiest way to use your credit is online. Below is a step-by-step guide on how to use the credit in your online account to purchase Major Match tickets.

1. Select the fixture and seats you want to purchase, as usual, online at tickets.edgbaston.com and click Add To Cart.
2. On the Basket page, click Buy Now. Then on the next page select your Delivery Method and click Continue.
3. On the Order Summary page, scroll down and before you proceed to payment, you will see a section called ‘Use your credit to pay for your order’. On this section, the tick box will be checked and it will tell you how much credit you have to use. The value of your credit will be deducted from your Amount Due balance.
4. Check the Terms & Conditions ticket box and click ‘Proceed to Payment’.
5. If there is any balance left to pay, you will need to add a payment method at this stage. Once complete, you will receive a booking confirmation via email with your booking details.

You can also use your credit when purchasing tickets over the phone by calling 0330 551 1994 (9am-5pm, Mon-Fri) or in-person at Store ’94 (10am-4pm, Mon-Fri).

Credit must be used by the end of 2022.

Yes, you can buy with confidence knowing that you can claim a refund if your fixture doesn’t go ahead.

Our Ticket Refund Guarantee means if your fixture or tickets are cancelled due to health and safety reasons, you will be eligible for a refund for the value of your tickets, you can use your tickets for another game this season or you can accept a credit option.

Please note, booking fees are non-refundable.

In a situation where we have to reduce our capacity and are required to cancel a proportion of tickets, we have discretion as to which tickets to cancel. In such circumstances, you will again be eligible for a refund for the value of your tickets.

Click here to read our full ticket T&Cs.

Edgbaston has launched an official Ticket Exchange re-sale platform to allow ticket buyers who can no longer attend a Major Match to sell their tickets, at no charge, to other supporters.

It’s easy to sell tickets via the platform. Follow the step-by-step guide below:

1. Log-in to your online ticket account at tickets.edgbaston.com
2. On My Homepage, scroll down and click on View Tickets
3. Find the tickets you want to re-sell and follow the instructions on screen

Please note, tickets can only be sold at face value or less.

Once tickets have been sold on the re-sale platform, you can no longer access these tickets and you will automatically receive a refund back to your original payment method (please allow 3-5 working days). If your card is no longer valid, your refund will appear as credit on your account and you can contact us to organise alternative payment back to you.

If you have listed tickets on to the Ticket Exchange and change your mind, you can re-claim your tickets if they haven’t already been sold via your account.

If you have any questions, please email tickets@edgbaston.com.

We encourage spectators, who are able to, to leave the car at home and use public transport wherever possible.

Off-site parking is available to purchase in advance for all Major Matches, Vitality Blast T20 and The Hundred matches at Edgbaston.

Parking will be available at Moseley Ashfield Britannic Park (Pink Car Park, B13 8NQ) and can be purchase in advance online here. This site is around a 15-minute walk to the stadium.

A limited number of on-site Accessible Parking is available for Blue Badge holders to book on a first-come, first-serve basis online here. If you have any questions about Accessible Parking, please email tickets@edgbaston.com.

Since the outbreak of COVID-19, we have been working hard to make sure Edgbaston can welcome staff, players and fans back safely.

We know things can change and we’ve made our approach flexible so we can react to any changes to the guidelines. Hopefully, we won’t need to.

As part of this, we have introduced a number of new and improved health, safety and cleanliness procedures to provide greater reassurance to all visitors.

• Cleanliness – New and improved cleaning procedures are in place (making sure the stadium remains clean) and we will have plenty of hand sanitiser dispensers available around the stadium.
• Catering – Food and drink will be prepared on-site and will be as good as ever, with a wide range of choices and fresh produce available.
• Technology – We will be utilising the latest technology and the new Edgbaston app (download it today!) to offer a contactless entry into the stadium, option to view wait times at all Edgbaston bars and click and collect ordering for food and drink. We are also a cashless stadium.
• Staff – All staff are fully trained and working to new operational procedures and will have suitable PPE tailored to their role.
• Communication – Ticket buyers will have regular communications from the Club pre-arrival, on-the-day and post event with all the information they need for their day with us.

For Days 1 to 5 of the Test Match: If, for the day for which the ticket is valid, play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) zero to 15 overs played – a full refund; (b) 15.1 overs to 30 overs played – a 50% refund. In no other circumstances can money be refunded.

Refunds will be made automatically to the purchaser only, via the original payment method refunding to a debit or credit card or by sending a cheque. For refund queries please email tickets@edgbaston.com. Also visit ecb.co.uk/refundscheme. Please allow 30 days for your refund to be processed.

Click here to read our full ticket T&Cs.

If, for the day for which the ticket is valid, play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) zero to 10 overs are played and no result is obtained – a full refund; (b) 10.1 overs to 20 overs are played and no result is obtained – a 50% refund. In no other circumstances can money be refunded.

Refunds will be made automatically to the purchaser only, via the original payment method refunding to a debit or credit card or by sending a cheque. For refund queries please email tickets@edgbaston.com. Also visit ecb.co.uk/refundscheme. Please allow 30 days for your refund to be processed.

Click here to read our full ticket T&Cs.

If, for the day for which the ticket is valid, play does not take place OR play is restricted, you will be entitled to a refund of the match ticket value only subject to the below: (a) if the second semi-final does not achieve a result – a full 100%; (b) if both semi-final matches do achieve a result but (i) there are zero to 10 overs played of the T20 Final (the last scheduled match of the day) AND (ii) no result is obtained in the T20 Final – a 50% refund.  In no other circumstances can money be refunded.

Refunds will be made automatically to the purchaser only, via the original payment method refunding to a debit or credit card or by sending a cheque. For refund queries please email tickets@edgbaston.com. Also visit ecb.co.uk/refundscheme. Please allow 30 days for your refund to be processed.

Please note that in the event that the final is not completed on the scheduled day, there is a reserve day (the following day). In this event, your ticket will be valid for entry on the reserve day and you will still be entitled to claim your refund, if applicable.

Click here to read our full ticket T&Cs.