Q. Didn’t receive a verification email when logging in?
- Check the email you entered is correct
- Check your spam and junk folders
- Email [email protected] with your issue or visit the ticket office on arrival at the stadium
Q. Your tickets were previously showing in the app but no longer are?
- Ensure you are logged in with the correct email address
- If not showing, delete the app on your device, re-download and login again
- Email [email protected] with your issue or visit the ticket office on arrival at the stadium
Q. Your ticket hasn’t activated on matchday?
- Close and re-open the app, and check your ticket again
- Speak to a steward, cricketeer or the ticket office when you arrive at the stadium
Q. Verification screen not showing after entering email on login?
- Ensure you have the most up to date version of the app
- Email [email protected] with your issue or visit the ticket office on arrival at the stadium