Job Vacancy: Supporter Services Assistant, Ticketing & Membership

Deliver exceptional service to our fans as our Supporter Services Assistant, Ticketing & Membership

Warwickshire County Cricket Club, founded in 1882 and based at the renowned Edgbaston Stadium in Birmingham, is dedicated to more than just cricket. Our vision is to become the best cricket business in the world, an ambitious goal that drives our innovation and excellence.

We pride ourselves on being a versatile venue that connects with our community, creates enriching opportunities, and positively impacts lives throughout the region. Whether you’re a fan, a partner, or a prospective team member, we invite you to join us in advancing both the sport and our community engagement. 

Joining Our Team

Warwickshire County Cricket Club is seeking dedicated, customer-focused Supporter Services Assistants (Ticketing & Membership) to join our team for the upcoming season from March to September 2025 on a temporary zero-hours basis, with opportunities for increased hours based on commitment and performance. Reporting directly to the Ticketing & Membership Manager, you will ensure a seamless ticketing experience by managing ticket sales, accurately handling cash transactions, promptly resolving enquiries, meticulously maintaining records, and upholding the highest standards of professionalism and customer service in line with our club’s code of conduct.

Successful candidates will demonstrate flexibility by thriving in dynamic, collaborative environments and being available to work on match days, evenings, and weekends. If you possess strong communication and problem-solving skills and are ready to contribute to an efficient match day experience for our supporters, we’d love to hear from you.

For further information about the role, including detailed responsibilities and requirements, please refer to the Job Description available here.

Our Values

We are Bears, and our values are the heartbeat of everything we do:

• Passion: Genuine passion for what we do
• Respect: Our history and who we are
• Innovation: We’re not afraid to be different
• Diversity: In our people and thinking
• Excellence: We want to be the best

Why Join Us

Joining us means becoming part of a dedicated cricket community where enthusiasm, teamwork, and a shared drive for success are at the core of what we do.

We offer more than just a career; we offer an experience:

• Engaging Environment: Immerse yourself in the exciting world of cricket, surrounded by individuals who are dedicated to the sport.
• Cutting-Edge Facilities: Work at Edgbaston Stadium, a world-class facility that hosts some of the most thrilling cricket and live events.
• Exciting Benefits: Enjoy perks like free on-site parking, enhanced pension contributions, private healthcare, Christmas shut down, wellness week, and more!
• Career Development: Grow your career with development opportunities and the chance to make your mark in the cricket industry.
• Team Spirit: Join a team that celebrates success, supports one another, and makes a real impact.

How to Apply

Ready to take the plunge into an exciting career with WCCC?  Complete the WCCC application form here by midnight on Sunday 16 March 2025.  Should you have any difficulties accessing this form, please contact recruitment@edgbaston.com.

Please note, this vacancy may close earlier if there are a high level of applications before the 16 March deadline. Those interested in this role are encouraged to apply early.

If you need this application form in a different format or require any specific adjustments during the recruitment process, please get in touch at recruitment@edgbaston.com.   

Please note that any personal data, including Equality, Diversity, and Inclusion (EDI) information, will be anonymised and not reviewed during the shortlisting process, ensuring a fair and unbiased selection.

Right to Work in the UK Statement

All applicants must have the legal right to work in the UK. Unfortunately, Warwickshire County Cricket Club and Warwickshire Cricket Foundation are unable to sponsor work visas. Therefore, please do not apply if you do not have the right to work in the UK. Before employment commences, successful candidates will be required to provide evidence of their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

Disability Confident Committed

Warwickshire Cricket are proud to be a Disability Confident committed employer, dedicated to ensuring a fair and accessible hiring process for all applicants.  As part of this commitment, we guarantee that any disabled applicant who meets the essential criteria for a vacancy will be offered an interview. 

Equal Opportunities in Employment Policy Statement

Warwickshire Cricket Foundation partners with Warwickshire County Cricket Club. Together we will ensure that all existing and potential employees receive equal consideration, and is committed to the elimination of unlawful or unfair discrimination on the grounds of gender, race, disability, colour, ethnic and national origin, nationality, sexuality, marital status, responsibility for dependants, religion, trade union activity and age (up to 65). 

It is the intention of Warwickshire County Cricket Club that its work force, at all levels, should reflect the composition of the City’s population.  To achieve this Warwickshire County Cricket Club will take active and positive steps to eliminate discrimination, reduce the effects of past discrimination and to promote equality in employment.

Safeguarding Statement

Warwickshire Cricket Foundation and Warwickshire County Cricket Club is proud to be at the forefront of safeguarding in cricket. Our commitment extends beyond the cricket field, emphasising the importance of fostering an atmosphere of trust, respect, and protection. Through continuous training, awareness programmes, and the implementation of best practices, we strive to create an environment where everyone feels safe, valued, and empowered.  We understand the responsibility that comes with engaging with children, young people, and vulnerable adults, and we remain vigilant in upholding the highest standards of safeguarding in all facets of our operations.  As such, roles involving any type of Regulated Activity or any interaction with children, young people or vulnerable adults are subjected to a safer recruitment process: ECB DBS clearance is mandatory before taking up the role.  

Safer Recruitment Statement

Warwickshire County Cricket Club and Warwickshire Cricket Foundation are firmly committed to creating a safe and inclusive environment for children and adults to enjoy the game. It is essential that Safer Recruitment practices are followed to ensure all staff and volunteers are suitable for their role, appropriately vetted and supported by the club.