With confirmation from the England & Wales Cricket Board (ECB) that England’s white ball series versus Ireland will now be played behind closed doors at alternative venues, Warwickshire County Cricket Club and Edgbaston Stadium has provided the following update for ticket purchasers and hospitality clients.
Tickets – England v Ireland One-Day International (ODI)
All ticket purchasers for England’s ODI versus Ireland at Edgbaston Stadium, on 12 September, have the option to keep the value of their tickets as a credit to use on our future programme of fixtures or obtain a refund.
Those who choose to keep the value of the tickets in their account do not need to take any action and will automatically receive priority access to Edgbaston’s major match programme in 2021, before any ticket ballot or general sale process takes place.
Next summer’s international programme at Edgbaston includes England’s One-Day International versus Pakistan and a T20 International versus Sri Lanka, so demand is expected to be very high given the loss of the match days in 2020.
Supporters who keep their ticket value as credit will also receive priority access to Vitality Blast Finals Day 2021 (subject to availability), an event that sold out before general sale in 2020. The credited value can also be used for group fixtures in the Vitality Blast, Warwickshire Membership and major match days in 2022.
If you would like the credited value of your international tickets to remain in your account and to receive priority access to our 2021 major match programme, no action is required and the value of your tickets will automatically be credited to your account.
Those who would like to obtain a refund do need to complete a Ticket Refund Form, which will be sent to ticket buyers via email, before midnight on Friday 24 July. Refunds will subsequently be processed in the final week of July.
If you purchased car parking for England versus Ireland, the value will automatically be refunded to the card that you made the purchase from before the end of July.
Hospitality
Our hospitality team at Keith Prowse are here to support all clients in the next steps regarding all bookings for England’s ODI with Ireland.
Clients can retain the full value of the booking(s) on their account and use against any future Edgbaston hospitality experience(s).
Options for using this credit value in 2021 includes England’s One-Day International versus Pakistan, the T20 International versus Sri Lanka, Vitality Blast Finals Day, Birmingham Bears home matches in the Vitality Blast and Birmingham Phoenix men’s team home matches in The Hundred.
All packages sold are official, meaning monies are, and will remain secure. The value of your hospitality experience will be valid to use until the end of 2022.
All clients who have bookings for England’s Test match versus West Indies and/or Birmingham Bears Vitality Blast home games have the same options.
A member of the hospitality team will be in touch to discuss the options soon, but if you have any immediate questions please email your Account Manager or our help desk at contact@keithprowse.co.uk.
Tickets – England v West Indies Test Match
Ticket holders for England’s Test match versus West Indies were able to utilise the same options of a future ticket credit or refund.
The deadline for refund applications has now passed and refunds have now been processed for everyone who submitted the appropriate form before midnight on 23 June. Please note that, depending on the banking provider, there could be a short delay in funds transferring electronically. Please allow until Wednesday 15 July before contacting the Ticket Office.
If you submitted a refund form between 24 and 30 June, your request will be processed in the week commencing 6 July.
Our ticketing team remain available 9am to 5pm on Monday to Friday throughout this period on 0121 369 1994 (option 1) and on tickets@edgbaston.com
Vitality Blast Finals Day
No changes have been formally made to the scheduled day of Vitality Blast Finals Day on Saturday 5 September. We will contact all ticket purchasers and hospitality clients should any details change.
In the meantime, the Club is unable to process any refund requests for these fixtures as per the ticketing terms and conditions.
Warwickshire Members
It is fantastic that county cricket is set to return on 1 August and the Warwickshire men’s squad returned to training yesterday in preparation for the season start.
Details on the formats that will be played will be confirmed in partnership with the ECB this week. However, the Club is expecting at least the first part of the revised season to be played behind closed doors. To support this an upweighted live stream will be being made available for Members and supporters to watch the games live.
We do remain hopeful of having Members and supporters in the ground for part of the season though.
Everyone at Warwickshire CCC hugely appreciates the investment that has been made by Club Members through 2020 season subscriptions and we are also very grateful for the kindness of Members who have already expressed their desire to donate their fee to support the Club at this difficult time.
Once there is a confirmed position from the ECB and Government on how much county cricket Warwickshire Members can watch live at Edgbaston, we will provide an update on the annual subscription packages.
Our thanks go to our Members for their support and understanding at this difficult time and we will communicate any further details of the 2020 season once this information becomes available.
Our Membership team remain available 9am to 5pm on Monday to Friday throughout this period on 0121 369 1994 (option 1) and on tickets@edgbaston.com
Birmingham Bears Vitality Blast Season Pass and Ticket Purchasers
If you purchased a Season Pass and/or tickets to any of the Bears seven Vitality Blast fixtures at Edgbaston, you do not need to do anything at this stage.
We will contact all Bears ticket purchasers once details of a possible rescheduled programme are confirmed and your Season Pass and/or tickets will remain valid for the revised fixture(s).
However, if you are unable to attend the revised fixture(s), once announced, you will be able to swap your tickets for an alternative home game in the group stages of the Vitality Blast or obtain a full refund.
If due to COVID-19, the match is cancelled, the purchaser of the Season Pass or tickets will have an option to claim a refund of the value of the tickets directly to the original payment card used to make the purchase. Tickets purchased using alternative payment methods, or where the original payment card has expired, can be refunded with a cheque sent to the original ticket purchaser.
We thank all Bears supporters for their continued support and understanding at this time.
Our ticketing team remain available for any queries in the meantime during the core hours of 9am to 5pm on Monday to Friday throughout this period on 0121 369 1994 (option 1) and on tickets@edgbaston.com
The Hundred
As per the ECB announcement on 30 April, the launch of The Hundred has been postponed to 2021.
Everyone who purchased tickets for Birmingham Phoenix men’s team game at Edgbaston should now have received communication and a refund direct from The Hundred.
All ticket buyers, and anyone signed up at thehundred.com will be the first to receive information about how to gain access to tickets for The Hundred in 2021. Keep an eye on your inbox!
