Following conversations with the England & Wales Cricket Board, Warwickshire County Cricket Club has now confirmed the options available for ticket purchasers and hospitality clients regarding England’s Test match versus West Indies.
Tickets – England v West Indies Test Match
All ticket purchasers for England’s Test match versus West Indies at Edgbaston Stadium, on 12-16 June, have the option to keep the value of their tickets as a credit to use on our future programme of fixtures or obtain a refund.
Those who choose to keep the value of the tickets in their account don’t need to take any action and they will automatically receive priority access to Edgbaston’s major match programme in 2021, before any ticket ballot or general sale process takes place.
Next summer’s international programme at Edgbaston includes England’s One-Day International versus Pakistan and a T20 International versus Sri Lanka, so demand is expected to be very high given the loss of the match days in 2020.
Supporters who keep their ticket value as credit will also receive priority access to Vitality Blast Finals Day 2021 (subject to availability), an event that sold out before general sale in 2020. The credited value can also be used for group fixtures in the Vitality Blast, Warwickshire Membership and major match days in 2022.
If you would like the credited value of your international tickets to remain in your account and to receive priority access to our 2021 major match programme, no action is required and the value of your tickets will automatically be credited to your account.
Those who would like to obtain a refund need to complete our online Ticket Refund Form, which will be sent to ticket buyers via email, during our refund period from 1 June to midnight on 30 June. Refunds will subsequently be processed in batches in mid and late June, with all final requests being completed by mid-July.
If you purchased car parking for England versus West Indies, the value will automatically be refunded to the card that you made the purchase from before the end of June.
Hospitality England v West Indies & Vitality Blast group games
Our hospitality team at Keith Prowse are here to support all clients in the next steps regarding bookings for England’s Test match versus West Indies and Birmingham Bears Vitality Blast home games.
Clients can retain the full value of the booking(s) on their account and use against any future Edgbaston hospitality experience(s).
Options for using this credit value in 2021 includes England’s One-Day International versus Pakistan, the T20 International versus Sri Lanka, Vitality Blast Finals Day, Birmingham Bears home matches in the Vitality Blast and Birmingham Phoenix men’s team home matches in The Hundred.
All packages sold are official, meaning monies are, and will remain secure. The value of your hospitality experience will be valid to use until the end of 2022.
A member of the team will be in touch to discuss the options soon, but if you have any immediate questions please email your Account Manager or our help desk at firstname.lastname@example.org.
Vitality Blast Finals Day & England v Ireland ODI
No changes have yet been made to the schedule of either Vitality Blast Finals Day or England’s One-Day International versus Ireland. We will contact all ticket purchasers and hospitality clients should any details change.
In the meantime, the Club is unable to process any refund requests for these fixtures as per the ticketing terms and conditions.
Everyone at Warwickshire County Cricket Club continues to share the disappointment and frustration that you do as Members in the delay to the start of the 2020 county season, due to the coronavirus crisis.
During this period of uncertainty, the Club’s Membership and Finance teams are working together closely to outline a process that respects the investment that has been made by Members for the 2020 season, whilst doing our best to manage the loss of revenues that the Club has encountered as a result of the COVID-19 outbreak.
These details will be released at the earliest point of either the end of the season or when we have clarity on how much domestic cricket will be played.
Our thanks go to our Members for their support and understanding at this difficult time and we will communicate any further details of the 2020 season once this information becomes available.
Our Membership team remain available 9am to 5pm on Monday to Friday throughout this period on 0121 369 1994 (option 1) and on email@example.com
Executive Members – including Skyline Members –will be contacted directed by the Club shortly.
Birmingham Bears Vitality Blast Season Pass and Ticket Purchasers
If you purchased a Season Pass and/or tickets to any of the Bears seven Vitality Blast fixtures at Edgbaston, you do not need to do anything at this stage following last Thursday’s announcement of the continued delay to the start of the 2020 season.
We will contact all Bears ticket purchasers once details of a possible rescheduled programme are confirmed and your Season Pass and/or tickets will remain valid for the revised fixture(s).
However, if you are unable to attend the revised fixture(s), once announced, you will be able to swap your tickets for an alternative home game in the group stages of the Vitality Blast or obtain a full refund.
If due to COVID-19, the match is cancelled, the purchaser of the Season Pass or tickets will have an option to claim a refund of the value of the tickets directly to the original payment card used to make the purchase. Tickets purchased using alternative payment methods, or where the original payment card has expired, can be refunded with a cheque sent to the original ticket purchaser.
We thank all Bears supporters for their continued support and understanding at this time.
Our ticketing team remain available for any queries in the meantime during the core hours of 9am to 5pm on Monday to Friday throughout this period on 0121 369 1994 (option 1) and on firstname.lastname@example.org
As per the ECB announced on 30 April, the launch of The Hundred has been postponed to 2021.
Everyone who purchased tickets for Birmingham Phoenix men’s team game at Edgbaston should now have received communication and a refund direct from The Hundred.
All ticket buyers, and anyone signed up at thehundred.com will be the first to receive information about how to gain access to tickets for The Hundred in 2021. Keep an eye on your inbox!
Conferences & Events
In-keeping with the statement made by the Club on 24 April, Edgbaston’s conference and events facility will remain closed until at least 30 June.
Clients who have upcoming bookings in place during this period have all been contacted and we are doing our utmost to accommodate their event on an alternative date later in the year once the stadium’s operations are back underway.
If you have any concerns or enquiries regarding an event beyond 1 July, please do contact the conference and events team between 9am and 5pm, Monday to Friday, on 0121 369 1994 (option 3) or email email@example.com and a member of the team will respond.
Edgbaston Cricket Centre
We have been in contact with all clients who have bookings at the Edgbaston Cricket Centre and are again providing an option to postpone the booking to a date later in the year.
Please email firstname.lastname@example.org if you have any immediate queries or concerns regarding a booking at the Edgbaston Cricket Centre.
Our security and maintenance teams will continue to be on-site at Edgbaston throughout the public closure to ensure that the venue can make a prompt return to daily operations as and when it is safe to do so.