Information we may collect from you
We may collect and process the following data about you:
1) Information you give us. You may give us information when you engage with us online (social media or by using our websites and apps), when you attend events at Edgbaston Stadium, and when you correspond with us (by email or over the phone).
2) Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information: technical information, e.g. about your browser or the device you use to access the site etc.; information about your visit, e.g. which website you clicked through to reach ours, lengths of visits to pages etc.
3) Information we receive from other sources. We work closely with third parties (including, for example, business partners and sub-contractors in technical, payment and delivery services) and may receive information about you from them.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse the site and also allows us to improve our site. See also our Cookie Policy.
Uses made of the Information
We use information held about you in the following ways:
1) Information you give to us. We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please contact us at customerservices@edgbaston.com.
2) Information we collect about you. We will use this information: to administer, operate and improve our site and ensure it is presented in the most effective manner; as part of our efforts to keep our site safe and secure; fulfil legal and regulatory obligations; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
3) Information we receive from other sources. We may combine this information with “information you give to us” and “information we collect about you” and use it for the purposes set out above. We use the information we collect from all of our services and from third parties to provide, maintain, protect and improve our services, to develop new services and offerings and to protect us and our users. When you contact us, we may keep a record of your communication as well as the other information in this Privacy Policy to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
Disclosure of information
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal, or in order to enforce or apply our Terms & Conditions. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
Data will only be shared with partners and sponsors if we have consent to do so.
Where we store your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the Economic Area (“EEA”). It may also be processed by staff operating outside the EEA work for us or for one of our suppliers.
By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonably necessary to ensure that your data is treated securely and in accordance with this policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although will do our best to protect your personal data, we cannot guarantee the security of your data to our site; any transmission is at your own risk. Once we have received your information, will use strict procedures and security features to try to prevent unauthorised access.
Special category (sensitive) information
We don’t intend to collect special category (also known as sensitive) personal information through our websites unless we are legally required to do so, or you volunteer this information to us in order for us to help improve your experience with the club. An example of this is the ability for individuals to inform Warwickshire CCC of their disability or access requirements when using our website and app, or accessing our stadium.
Examples of special category information are: race or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; physical or mental health; genetic data; biometric data; sexual life or sexual orientation; and criminal records.
We may from time to time ask you questions regarding special category personal information, as part surveys with the ECB, or our own internal surveys to help us with our equality and adversity objectives. (Find more info on those here). This is entirely voluntary, and we’ll never record this type of information without your consent.
How long we retain personal data
Member personal data is retained for as long as the Membership remains active, and for a period of time afterwards in case the membership is re-activated.
Personal data relating to transactions is retained for several years from the data of transaction. This is to understand user preferences and to align with our legal obligations as a venue.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. You can also exercise the right at any time by contacting us at customerservices@edgbaston.com.
Our site may, from time to time, contain links to and from third party websites. If you follow a link to of these websites, please note that those websites should have their own privacy policies and we do not accept any responsibility or liability for these policies.
Access to Information
The Act gives you the right to access information held about you. You may request from us a copy of personal data we hold on you subject to a fee of £10 to meet our costs.
Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Contact
We welcome questions, comments and requests regarding this privacy policy. They should addressed to Warwickshire County Cricket Club Limited of Edgbaston, Birmingham B5 7QU.
