Spectator Guide

Your match tickets are now available to view via the new Edgbaston App, which is free to download on iOS and Android.

Your log-in details will be the same you used to buy tickets online.

The lead booker can quickly and easily share tickets with guests via the app. For more info on how to use the app and share tickets, read our How To Guide.

We no longer provide paper tickets or PDFs.

If you need any help or have any questions about your tickets, please email [email protected].

Match tickets for all games at Edgbaston (except The Hundred) will be available via the Edgbaston App.

Once you have downloaded the app, you will need to login using the email address you used when purchasing tickets. For security, an email with an authentication code will be sent to your email address – please check your junk if it doesn’t appear in your inbox.

Read our guides below for how to use your tickets in the app:

How to Access Tickets guide.
How to Send Tickets guide.
How to Recall Tickets guide.

If you have any questions or feedback on the app, please email [email protected].

If you have tickets for The Hundred games at Edgbaston, these will be available via The Hundred App.

Q. Didn’t receive a verification email when logging in?

1. Check the email you entered is correct
2. Check your spam and junk folders
3. Email [email protected] with your issue or visit the ticket office on arrival at the stadium

Q. Your tickets were previously showing in the app but no longer are?

1. Ensure you are logged in with the correct email address
2. If not showing, delete the app on your device, re-download and login again
3. Email [email protected] with your issue or visit the ticket office on arrival at the stadium

Q. Your ticket hasn’t activated on matchday?

1. Close and re-open the app, and check your ticket again
2. Speak to a steward, cricketeer or the ticket office when you arrive at the stadium

Q. Verification screen not showing after entering email on login?

1. Ensure you have the most up to date version of the app
2. Email [email protected] with your issue or visit the ticket office on arrival at the stadium

We encourage spectators, who are able to, to leave the car at home and use public transport wherever possible.

Off-site parking is available to purchase in advance for all Major Matches, Vitality Blast T20 and The Hundred matches at Edgbaston.

Parking will be available at Moseley Ashfield Britannic Park (Pink Car Park, B13 8NQ) and can be purchase in advance online here. This site is around a 15-minute walk to the stadium.

A limited number of on-site Accessible Parking is available for Blue Badge holders to book on a first-come, first-serve basis online here. If you have any questions about Accessible Parking, please email [email protected].

Bad weather may effect your match which will mean a delay in play or no play is possible. The decision on any delay in play is made by the umpires, who are responsible for the players’ safety.

Fans are encouraged to check the weather forecast for their match day before their visit and plan for any bad weather. Please bring a rain coat and umbrellas are allowed.

Areas of some stands (South Stand, Eric Hollies Stand and Skyline) are undercover, but the majority of the ground is open. Fans can take cover in our indoor areas including the concourse of the South Stand and in our Exhibition Hall.

For our refund policies, please visit our Terms & Conditions page. 

Yes, spectators can bring in their own food and drink subject to the following restrictions:

County Championship and One Day Cup

Spectators are allowed to bring their own food and drink into the stadium, excluding glass bottles.

We ask that you avoid bringing in large bags, if at all possible.

International, Vitality Blast Finals Day, Vitality Blast and The Hundred

No alcohol is allowed into the ground for international matches, Vitality Blast Finals Day, Vitality Blast and The Hundred.

As you would expect, we will have a thorough safety and security operation in place when you arrive. Bags and personnel will be searched. Please avoid bringing bags, if at all possible.

There are some items you can’t bring into the ground;

• No alcohol.
• No glass bottles.
• Spectators can bring in their own food and drink subject to the above restrictions.
• No fireworks or flares.
• No weapons, firearms or any other items considered dangerous.
• Flags, Clothing, Banners, or other signs that are offensive, racist, or commercially or politically motivated.
• No instruments, whistles or horns, unless agreed in advance.

This policy helps to ensure the safety and comfort of spectators in attendance at Edgbaston on our busier match days.

Yes, food and drink, including alcoholic and non-alcoholic beverages, will be available around the stadium for spectators. Availability will vary depending on fixture.

Spectators are allowed and encouraged to bring their own food and drink into the stadium, but no alcohol or glass bottles are allowed at International, The Hundred or Vitality Blast fixtures.

Pushchairs are not allowed in the stadium due to health and safety reasons.

Parents who arrive with a pushchair may leave it in our ‘Buggy Park’ area location outside the Main Reception, where it will be stored for collection when leaving.

If bad behaviour is spoiling your day or if you need to report any form of abuse, you can contact our stewards team quickly and easily via the Edgbaston App.

You can do this by clicking on the Reporting button which will be at the top of Edgbaston team and on the Menu tab.

If, for the day for which the ticket is valid, play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) 15 overs or less because and no result is obtained – a full refund; (b) 15.1 overs to 29.5 overs and no result is obtained – a 50% refund.  In no other circumstances can money be refunded.

Refunds will be made automatically to the purchaser only, via the original payment method refunding to a debit or credit card or by sending a cheque. For refund queries please email [email protected]. Also visit ecb.co.uk/refundscheme. Please allow 30 days for your refund to be processed.

Click here to read our full ticket T&Cs.