When will my tickets be ready for this fixture?

Your match tickets are now available to view via the Edgbaston App, which is free to download on iOS and Android.

Your log-in details will be the same you used to buy tickets online.

The lead booker can quickly and easily share tickets with guests via the app, simply go on the Wallet tab, find the ticket you want to share and select the share button. This will give you a code you can share for your guest to redeem on their app.

No paper tickets will be provided for this match.

If you need any help or have any questions about your tickets, please email tickets@edgbaston.com.

How will the Go Green Game be a sustainable match?

The Men’s IT20 between England and New Zealand at Edgbaston on Sunday 3 September will be our Go Green Game – the UK’s first sustainable international match.

The fixture will be used to drive down emissions and the match’s carbon footprint, whilst aiming to raise sustainability awareness amongst fans and the wider community.

The stadium has secured a mix of solar, wind and hydro power for September, to ensure preparation days, matchday and clean-up days for the IT20 are covered by locally sourced renewable energy. While other initiatives such as no single-use plastic, free public transport from National Express West Midlands will be deployed.

Sustainability Manager Lydia Carrington said: “There will be improved recycling facilities at the game, and increased vegetarian and vegan food, plus we’re working with the ECB to minimize the environmental impact of players.

“We have our sustainability partners, Drax and National Express, providing renewable energy and public transport services, and are working with Net Zero Now to help us forecast the game’s carbon footprint, identify opportunities to reduce it, and then measure the actual footprint after the game and produce a report.”

Find out more on our Sustainability page. 

 

How do I travel for free with National Express West Midlands for the Go Green Game?

For our Go Green Game, National Express West Midlands will be offering free travel on their buses to and from Edgbaston for all ticket holders. Simply show your ticket to the driver on the day.

This includes the Shuttle Bus service from right outside New Street Station on Smallbrook Queensway (opposite TK Maxx and close to the Bullring).

The main bus routes serving Edgbaston are the National Express services 45 and 47, which stop at Pershore Road. National Express services 61 and 63 also operate within walking distance of Edgbaston, please board at Bristol Road. In addition, National Express services 1 and 35 run near the ground, on Edgbaston Road.

What will happen if it rains?

Bad weather may effect your match which will mean a delay in play or no play is possible. The decision on any delay in play is made by the umpires, who are responsible for the players’ safety.

Fans are encouraged to check the weather forecast for their match day before their visit and plan for any bad weather. Please bring a rain coat and umbrellas are allowed.

Areas of some stands (South Stand, Eric Hollies Stand and Skyline) are undercover, but the majority of the ground is open. Fans can take cover in our indoor areas including the concourse of the South Stand and in our Exhibition Hall.

For our refund policies, please visit our Terms & Conditions page. 

Can I bring food and drink into the ground?

Yes, spectators can bring in their own food and drink subject to the following restrictions:

 

Vitality County Championship and One Day Cup

Spectators are allowed to bring their own food and drink into the stadium, excluding glass bottles.

We ask that you avoid bringing in large bags, if at all possible.

 

International, Vitality Blast Finals Day, Vitality Blast and The Hundred

No alcohol is allowed into the ground for international matches, Vitality Blast Finals Day, Vitality Blast and The Hundred.

As you would expect, we will have a thorough safety and security operation in place when you arrive and bags will be searched. Please avoid bringing bags, if at all possible.

There are some items you can’t bring into the ground;

  • No alcohol.
  • No glass bottles.
  • Spectators can bring in their own food and drink subject to the above restrictions.
  • No fireworks or flares.
  • No weapons, firearms or any other items considered dangerous.
  • Flags, Banners, or other signs that are offensive, racist, or commercially or politically motivated.
  • No instruments, whistles or horns, unless agreed in advance.

This policy helps to ensure the safety and comfort of spectators in attendance at Edgbaston on our busier match days.

Will food and drink be available to purchase on the day?

Yes, food and drink, including alcoholic and non-alcoholic beverages, will be available around the stadium for spectators. Availability will vary depending on fixture.

Spectators can order food and drink for Click & Collect from their seat using the Edgbaston app, available from selected bars on selected match days. To order, simply download the Edgbaston app on iOS or Android and visit the Shop section.

Spectators are allowed and encouraged to bring their own food and drink into the stadium, but no alcohol or glass bottles are allowed at International, The Hundred or Vitality Blast fixtures.

How do I report abuse on a match day?

If bad behaviour is spoiling your day or if you need to report any form of abuse, you can contact our stewards team quickly and easily via the Edgbaston app.

You can do this by clicking on the Customer Services button which will be at the top of the Home and My Visit tabs.

 

Refund policy for England Men v New Zealand IT20 tickets

If, for the day for which the ticket is valid, play does not take place OR play is restricted, you will be entitled to a refund of only the match ticket value subject to there being: (a) zero to 10 overs are played and no result is obtained – a full refund; (b) 10.1 overs to 20 overs are played and no result is obtained – a 50% refund. In no other circumstances can money be refunded.

Refunds will be made automatically to the purchaser only, via the original payment method refunding to a debit or credit card or by sending a cheque. For refund queries please email tickets@edgbaston.com. Also visit ecb.co.uk/refundscheme. Please allow 30 days for your refund to be processed.

Click here to read our full ticket T&Cs.