Please complete and submit the form below if you wish to receive a refund for the value of your Season Pass.

Your refund request must be submitted within our refund period from 12 August to midnight on 26 August, 2020. Refunds will be processed in September after the refund period has closed.

If you decide not to claim a refund, the value of your pass will automatically be added to your online account in September.

Please submit the form only once. If you think you’ve made an error when filling out the form, please contact us at

*Booking Number can be found on your confirmation email. Click here for example. Please note, your Booking Number and File Number are the same.

Refund window has now closed.