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Tickets via the Edgbaston app

Tickets for this match will be available via the Edgbaston app or the lead booker can download tickets from their online account.

The Edgbaston app is free to download on iOS or Android, simply search for Edgbaston in your app store.

Your log-in details will be the same as the one you used to purchase tickets online. Once logged in, you can view your tickets via the Wallet section by clicking on My Tickets.

Need help downloading the app? Click here to read our guide.

Please note, no tickets will be sent in the post. If you had originally paid for postage, you will automatically receive a refund.

The app supports devices with iOS 13.0 (released in September 2019) and above and Android 10 and above. The app may work on versions before that, but we would advise that these are the minimum versions for the app.

If your device doesn’t support these, you can download tickets from your online account.

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Mobile Ticket

You can view your ticket in the Edgbaston app, which is free on iOS and Android.

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Share Tickets

You can easily share tickets with friends and family via the Edgbaston app.

How to share tickets via the Edgbaston app

Tickets can be shared with other attendees via the app. To do this, view the ticket you want to share and click on the share icon, on the top-right hand corner.

This will generate a code that you can share. The recipient of the ticket will need to download the app and enter the code in the My Tickets section of the app.

To gain entry on the day, simply show your ticket in the app.

Please make sure your brightness on your mobile device is set as high as possible to make it easier for us to scan via our scanners.

Please note, tickets can only be shared once via the app. If you wish to return or share tickets with a different recipient, please contact us at tickets@edgbaston.com. Alternatively, simply download the ticket from the lead bookers online account and share.

Need help sharing tickets via the app? Click here to read our guide.

 

Print your tickets at home

If you do not have a mobile device you can use for this fixture or having issues with the Edgbaston app, you can print your tickets via your online account.

Please note, tickets will be available in the lead booker’s account.

Tickets can be printed at home or the PDF can be shown on entry via a mobile device.

The name of the attendee does not need to match the name on the ticket, if the original attendee can no longer attend.

FAQs

Can I give my ticket to someone else if someone in my party can’t attend?

Yes. You can give your ticket to someone else if someone in your party can no longer attend.

Please note, the name on the ticket does not need to match the attendee on the day.

How do I sell tickets on the Ticket Exchange re-sale platform?

Edgbaston has launched an official Ticket Exchange re-sale platform to allow ticket buyers who can no longer attend a Major Match to sell their tickets, at no charge, to other supporters.

It’s easy to sell tickets via the platform. Follow the step-by-step guide below:

  1. Log-in to your online ticket account at tickets.edgbaston.com
  2. On My Homepage, scroll down and click on View Tickets
  3. Find the tickets you want to re-sell and follow the instructions on screen

Please note, tickets can only be sold at face value or less.

Once tickets have been sold on the re-sale platform, you can no longer access these tickets and you will automatically receive a refund back to your original payment method (please allow 3-5 working days). If your card is no longer valid, your refund will appear as credit on your account and you can contact us to organise alternative payment back to you.

If you have listed tickets on to the Ticket Exchange and change your mind, you can re-claim your tickets if they haven’t already been sold via your account.

If you have any questions, please email tickets@edgbaston.com.

I have paid for postage, when will I receive my tickets in the post?

Unfortunately, no tickets will be sent in the post. All tickets will be available via the Edgbaston app or from the lead booker’s online account.

If you have paid for postage, you will receive an automatic refund back to the original payment method around the date of the fixture. Please allow up to 10 working days to receive this.

 

Why have my seats been moved from my original booking?

Due to COVID restrictions, we have had to move a small number of seats and some ticket holders will have been allocated new seats.

Seats have been moved to ensure sufficient social distancing is in place from the players and the dressing rooms, which will be allocated in the RES Wyatt Stand.

We apologise to all ticket holders who have been affected, but the good news is that we’ve been able to secure you another seat for this match and you will be able to attend.